Customer Testimonials
Friendly, helpful staff who are knowledgeable about what they do. They genuinely care about your customer experience.
These are the absolutely nicest and professional people I have ever dealt with at a car dealership. They fixed my car in a situation where I really needed it done quickly….the same day!!! I will be going back for sure:) My favorite!!!
Aaron Farrell did a great job of helping us test drive trucks. He was patient and not pushy!!
Aaron did a really great job. Enjoyed doing business with you. Really Love the car
Got right in, got right out. Everyone was helpful and friendly. Thanks a lot guys.
Aaron did a great job.
Very friendly, always tells you what they did to you car. Answers all of your questions.
Nice and friendly and help and any way they can I appreciate the new vehicle thank you
Great choice for solid customer service. Staff is very kind and they are thorough in their vehicle diagnostics.
Great people who are experienced, professional, and helpful. I have no complaints with my new car purchase and how I was treated. Excellent dealership!
I had the best experience buying my new vehicle from Tri State Ford Lincoln. Everyone was so helpful and wonderful to work with. Highly recommend going there for your new vehicle!!
I went in for a recall on my Ford. They had it fixed with in the hr. Service guy was very nice.
Called got me right in very friendly and great communication had me back on the road in no time
Aaron and Rick were fantastic to work with! Easiest buying experience! We will definitely be back!
The people here have always been willing and helpful. We run fleet vehicles and it sometimes creates issue with billing and they are always willing to work it out with us.
Great experience with Aaron and Rick! Easiest car buying experience! We will definitely be coming back
Staff in are friendly and helpful to getting me into the vehicle that I want
I had an appointment to do #Warranty work and the service department was to set up an appointment at quick lube for me. I had to call back and change my #Warranty appointment to later that day but I showed up prior to that appointment to get to the service lane. Matthew didn’t think he could get me worked in and I explain to him the situation and he made it happen. I was very impressed with his professionalism of making sure that the customer was taken care of.
Dakota made the process far easier than we expected. He addressed any questions we had and was extremely helpful during the whole process. This is the second time we've purchased through Tri State and I don't see us going anywhere else.
Very helpful and honest about each and everything! All were very nice to us, they had welcoming personalities! I would most definitely go back!
The quick lane service was able to get my work done the same day that I called. The waiting room is very comfortable and while there I was able to get help from Tri State to determine the cost to upgrade to a 2022 F150 in the future.
Very friendly, very knowledgeable, precise, worked within expected time range, clean and accurate. Highly recommend their service to others!
Service was quick and Ford pass points paid for it
I brought my car to them to be serviced. Went to pick it up, seemed to be resolved, then same issue occurred not even a mile from dealership so I took it back.
Very nice and polite staff. Always quick to offer any help with anything I may need.
Everyone was very informative and helpful.. Glad I chose them as my dealer
Helpful and dependable ; they provide quality service with customer in mind. We’re grateful for them to be in our community.
Treated well, got me in the same day. Much better treatment than years ago . I felt as though my business was appreciated.
Got service immediately. Was very pleased.
Brought in mud flaps to install. This was second pair I had ordered from E-Bay declaring they fit a Ford Thunderbird 2002. They did not. I went to O’Reilly’s they had smaller size. Only had 45” before a dental appt. Mechanic allowed me to use a loaner vehicle to go to appt in order to continue putting on the 4 mud flaps. One cut a bit too short so he’ll reorder from O’Reilly’s and install later. Was thrilled that I didn’t have to make another trip from Grant City. Will later for new flap. Service was outstanding!!
Tri State always notifies me if there is a problem with my car. They talk to me before performing a service. It may cost a bit more but I know I am getting honest, quality work done on my car.
I just can’t get enough of this place. I just drop off one vehicle and pick up another.
Excellent service. I because of my work they had to go out of their way to help me in the time space I needed. They did repairs that came in,cost wise,under the estimate. Which shows good honesty. They really work hard to give great , honest, service and I appreciate it very much. This not the first.time they have given me great service. They are good people and because they are, I plan to buy my next car from them. I also tell my friends and relatives about how great tri state is. They really helped me out ...
The service and guidance of the staff was second to none. Job well done. Recommend to anyone to try it out.
The service department did a great job, as always, with repairs and had me back on the road in a short amount of time! I also want to thank your rental department as well as your sales department, McKensie stepped up and resolved an issue for me.
Passing through town, and helped out with an unexpected oil change in a pinch. Very appreciative and excellent customer service!
Quik lube guys always take care of us! Thanks Matt! Go Team Van Shelter Insurance!
My car was in and out quickly with the needed job completed to my satisfaction.
Great service, Matt was really helpful, has answers for all of my questions , great worker!
Great experience purchasing a car from Tri State! Since we live over 90 miles away, I reached out to the dealership to make sure they still had the car we wanted. Ashlie was so helpful and amazing to work with. She answered multiple questions for me over text and went the extra mile to ensure we weren't going to be met with any surprises. Once we arrived, the process to test drive and then purchase the vehicle went very smoothly. Everyone we interacted with there was friendly and professional. Highly recommend doing business with Tri State!
Very good! They picked my car up and brought it back after they were done. Very fast reliable service and friendly staff. The price was just as I was quoted.
Great people. Very helpful Honest about service and repair. Willing to help the customer. Thanks
Wonderful service! Attention to details in a timely manner can only describe the Service Center folks you have working for you. They take of my vehicle as if it was their own. Thanks for making my vehicle safe and sound.
Satisfied from start to finish. From the day ordering my new bronco till the day it came in. They kept me up to date. Once arrived it was the easiest new car store purchase I have made. I highly recommend. Austin was great, super product educated really helped with learning the new car. Will definitely buy from tri-state again.
So, Dakota did a fantastic job helping me buy my new ride today. He was so very helpful and kind! I highly recommend all of the people to go here and ask for Dakota!!!! All of the stars!! Selene.
Matt got me scheduled and all service done. great job, look forward to net service on the lincoln
I love Quick Lane—friendly atmosphere, clean and comfortable place to wait and Matt always gives nice, clear answers to my questions!
Dependable Nd professional however if you ex p eat to stay in business better get some inventory in, have to go back to Woodhouse in Blair
Matt in the quikcare dept always takes care of me. They are always on time with their appointments.
They did what they said they was going to do the car runs great.And in a timely matter. Thank you so much.
Great friendly team willing to listen to my needs and work with me to help remedy them
Had a long wait, service guys had trouble with their equipment working right. All in all satisfied.
Tristate made my car buying experience easy! They helped me every step of the way to ensure I was comfortable with the car and the financing!
Very helpful. Knew the answers to my questions. Explained things and were patient with me when I asked questions even when I didn't understand the answer they tried again.
I was very pleased with my service. Todd and John Turner were great to work with along with others I called to check on the status of my truck I had ordered. Sofar everything is great. the big test is coming up in about 2 weeks when I go to get my 20,000 lb boat to transport it back to Missouri.
First time working with Tri-State and definitely won’t be the last. In and out in under 2 hrs, Jeremy was great to work with and financing went super smooth. The vehicle was definitely priced right and the interest was as low as I have ever seen on a used vehicle. In short we will definitely be returning to Tri-State for future vehicle purchases. Keep up the good work!
The guys at the dealership are always going the extra mile to help in every way
Matt Williamson was a pleasure to work with. I would highly recommend talking to him when you go!
The sales team is great, I had a great experience simple and quick. The service at the quick lane is great as well.
Amazing, we have been a customer with Tri State Ford for years. No hassle no stress they know what I want and I know what they want . I would say that’s a perfect match what do you think ?
Service is done relatively quickly and reasonably
Very good service. Friendly,, staff
Best sales and service provider.!
Work was done on time and professionally.I interacted with 5 employees. All were courteous and attentive.
John is amazing. The entire staff is fantastic. They are so nice. They worked very hard to get us the vehicle we needed. Thank you very much.
Matt at Quick Lane is always helpful. I really wish the guy in charge of the phone would call back when I leave a message.
They was amazing fast service, they explained everything in detail! They did a good job!
Purchased a new car with salesman John Turner. We always go to him for new car purchases as he is considerate fair and has our intetest. In mind. We do not always purchase a new car but any car purchuase or anything else we need he is always there and ready to help. We give him a hundered per ent and is the reason we do business with TriState Ford
Excellent service. Cute worker bee you got there.
I was able to schedule this service with one call. They were ready when I got there, employees were professional and polite.
Best service around!
One of the best dealers in this area. My experience buying my Bronco was made very easy thanks to Dakota and Aaron.
I have bought 3 cars and they are the best . Very nice people and made you feel like you were one of them.
Aaron was good to work with. Paperwork was ready for me to sign so I was in and out. Todd, Rick and Austin worked to get me the best rate and a payment I liked.
I have not bought a vehicle from this dealership but I will again in the future. They made it very easy experience.
Very easy to work with, we worked with John Turner. He was very helpful and it was a quick and easy process.
Wonderful experience buying a car. Ashlie and everyone was great to work with.
Had some warranty work done that took a little longer than expected. Todd took care of us through the whole thing. I drive from an hour away just because of his attention to detail and the fact that he CARES! More dealers should take notes from his personal touch. It's what separates the good from the BEST!!
Fast, friendly service - great place for all my regularly scheduled maintenance.
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